Personal rights and security for tenants

Online booking: If you have a property booked online, the reservation is binding. You can always cancel your booking but this will incur a charge. Please provide us your cancellation request by email to onlinebuchung@travanto.de.

Please note our cancellation fees:
- Cancellation up to 45 days prior to arrival: 30% of the total price
- Cancellation up to 30 - 44 days before arrival: 50% of the total price
- Cancellation up to 14 - 29 days before arrival: 70% of the total price
- Cancellation up to 0 -13 days before arrival: 90% of the total price

Direct Enquiry: If you have a confirmed your stay at a property via Direct Enquiry, with the landlord confirming within the 24-hour time period, the booking is contractually-binding. As with the Online Booking, you can cancel your booking at a cost. Please E-Mail your intent to cancel to vermittlung@travanto.de.

The cancellation fees for Direct Enquiry incur the same charges as the Online Booking booking system.

- Cancellation 50 days prior to arrival: Charged 30% of the total price
- Cancellation 30 days before arrival: Charged 40% of the total price
- Cancellation 14 days before arrival: Charged 50% of the total price
- Cancellation 7 days before arrival: Charged 65% of the total price
- Cancellation 4 days before arrival: Charged 80% of the total price
- Cancellation 3 days prior to arrival: Charged 85% of the total price

Request Booking: With request booking, the lease is concluded directly between you and the landlord. If information regarding a cancellation is missing you can ask the landlord. You should be aware of the cancellation policy and any possible charges before signing the lease.

In case of cancellation, we recommend that you take out travel insurance to limit the personal cost of the cancellation penalty. Our partner, Allianz Global Assistance, provide the "Holiday Protection Germany" a tailor-made travel insurance policy, specifically for holidays in holiday homes or apartments. You can opt in to this policy during our online booking form or seperately via the link: www.hamburg-lodge.de/Reiseruecktrittsversicherung
For questions regarding insurance coverage, you can also call us at +44 (0)33 333 61 029

When looking for holiday accommodation, most holiday makers look for reviews from previous visitors. With an honest review you can help other people come to a decision about their own holiday. At the same time you also benefit from the reviews that have been submitted by other travellers. You can leave a review at the end of the property.

If you have something to complain about on your holiday, direct communication with the landlord usually the best solution. If this does not help, you can of course express your dissatisfaction in a review. This should always reflect the facts even if you are unhappy.

If you come across a property that has no resemblance to the property described in the detailed view, please contact us on +44 (0)33 333 61 029 or info@travanto.de. We will attempt to resolve the problem directly with the landlord.

Please note that we are only the intermediary providers of the accommodation. We have no control over the contents or information of the individual listing.

Online booking: If your accommodation has been booked online, please contact us with your cancellation request in writing at onlinebuchung@travanto.de.

Direct Enquiry: If you wish to cancel your rental after making a booking by Direct Enquiry, please state your intent by E-Mail to vermittlung@travanto.de

Request Booking: With the booking request option you negotiate the lease directly with the landlord. Travanto is not involved in this process. In the event of a cancellation please call the landlord directly.